Bazer App Privacy Policy — Your Data, Your Rights

This privacy policy explains what information Bazer App collects about you, why it is collected, and how it is used. By using the Bazer App platform, you agree to this policy.

This policy applies to the Bazer App website, mobile application, and all related services. We adhere to international data protection standards and treat your privacy as a top priority.

Bazer App only collects the information it needs — nothing more. Below is a breakdown of what is collected, organized into three categories.

Information you provide directly:

• Name, date of birth, and gender (collected at registration)
• Email Address & Mobile Number
• Residential Address
• Identity document details (collected during KYC verification)
• Payment method details (bKash/Nagad number, bank account information)

Automatically Collected Information:

• Device type, operating system, and browser information
• IP Address & Approximate Location
• How long you spent on the platform and which pages you visited
• Betting & Gaming Activity Logs
• Cookie and session data

Data Received from Third Parties:

• Transaction confirmation details from payment processors
• Verification data from Anti-Money Laundering (AML) databases
• Relevant information from credit reference agencies (where applicable)

Bazer App uses your information only for specific, defined purposes. We never use it unnecessarily or for anything unauthorized.

• Account Management: Managing registration, login, KYC verification, and account settings.
• Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction records.
• Service improvement: Analyzing user experience to improve and optimize the platform.
• Ensuring Security: Fraud detection, protection against account hacking attempts, and anti-money laundering measures.
• Legal compliance: Regulatory reporting and retention of financial records.
• Support Services: Resolving your issues and responding to your enquiries.
• Responsible Play Monitoring: Identifying unusual betting patterns and offering assistance where needed.
• Marketing Communications: Sending promotions and offers only with your consent.

Bazer App never sells your data. However, limited information may be shared with specific third parties where necessary to provide our services.

Parties your data may be shared with:

• Payment Processors: To verify transactions with bKash, Nagad, Rocket, and bank partners.
• KYC Verification Service: Authorised identity verification agencies used to confirm your identity.
• Game providers: Minimum data required to run games (e.g. member ID).
• Law Enforcement Agencies: Disclosure of information when required by court order or legal obligation.
• Security Service Provider: For fraud detection and cybersecurity purposes.

All third parties listed above operate under strict confidentiality agreements and may only use your data for specified purposes. They are not permitted to use your information for their own benefit or share it with others.

Bazer App uses cookies and similar technologies to improve your experience. Below is an overview of the different types of cookies used.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent Bazer App from functioning properly.

Bazer App follows the highest industry standards to protect your data. The key components of our security framework:

• 256-bit SSL/TLS Encryption: Industry-leading encryption applied to all data transmissions.
• Data Encryption at Rest: All sensitive data stored on our servers is encrypted.
• Firewall & Intrusion Detection: To detect and prevent external threats and attacks.
• Regular Security Audits: Periodic security audits conducted by independent experts.
• Access control: Only authorized personnel can access specific data, strictly on a need-to-know basis.
• Staff Training: All staff receive regular training on data protection.
• Incident Response Plan: A plan for swift, effective action in the event of any security incident.

Bazer App does not retain data longer than necessary. Retention periods by data type are as follows:

• Account Information: For the duration the account is active, and up to 5 years after closure (as required by law).
• Financial Transaction Records: 7 years — as required by tax and financial regulatory obligations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Data: Up to 3 years after account closure.
• Support Communication Records: Up to 2 years.
• Cookie Data: 30 days to 1 year, depending on data type.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymised.

You have a number of rights over your personal data. Bazer App respects these rights, and you may exercise any of them at any time.

To exercise any of these rights, email us at support@bazerapp.com or Help Center-. We will respond within 30 days.

Bazer App strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.

If we receive evidence that we hold data belonging to a person under 18, that data will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects their child is using Bazer App, please contact support@bazerapp.com immediately.

Bazer App may update this privacy policy from time to time. When changes are made, the following steps will be taken:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• For significant changes, separate consent may be requested when you log in to the platform.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us through any of the channels below.

We aim to respond to all privacy-related requests within 30 days. For urgent matters, live chat typically gets you a faster response.